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Shipping cost are not on an exact cost basis, however includes postage and handling fees.
- Whenever possible we will combine separate shipments to save in shipping fees.
- Equally we may divide a shipment to lower postage on the order. Please expect your package 7-10 business days (yours and ours) after placing the order.
- We will notify you by e-mail if we encounter delays, equally you may check on our order status system the status of your order at any time.
- Shipping your order to you comprises of us picking the beads, assembling the order, communicating with you and shipping the merchandise out. Shipping fees cannot be refunded for that reason.
To Germany:
- Via UPS 4.20 Euro (to see how much this is your currency click here)
To Other Places in Central Europe (including the United Kingdom):
- 9.95 Euro (to see how much this is your currency click here)
To Places outside of Europe:
- Up to 500 grams to the US: 13.95 Euro (to see how much this is your currency click here)
- Up to 500 grams worldwide: 15.50 Euro (to see how much this is your currency click here)
- Up to 1000 grams to the US: 19.95 Euro (to see how much this is your currency click here)
- Up to 1000 grams worldwide: 24.00 Euro. (to see how much this is your currency click here)
All packages shipped via FEDX * UPS * Deutsche Post unless otherwise requested. Please inquire about shipping rates for packages over 2kg.
Return Policy
Returns must be made within 10 days of the date of receipt, in the same condition as sold; i.e. (in original packages, no partial strands etc.). A copy of the invoice and a clear explanation concerning the nature of the return must accompany the returned merchandise. We reserve the right to charge a restocking fee on all merchandise returned after 10 days. Special orders or items made to your specifications are not returnable. We matte beads to specifications. For that reason, matted beads are not returnable. Also excluded are magazines--they cannot be returned. All merchandise is checked for perfection prior to being shipped.
Return of jewelry needs to be made with in 3 days of receipt, all other conditions as above. Earrings may not be returned for hygenical reasons.
We charge a 15% restocking fee for return of Swarovski crystals, as these are standardized and never vary, all other conditions as above.
Returned merchandise needs to be clearly marked on the customs slip as "Return of German merchandise, Unstrung glass beads (pearls) Country of Origin EU, Italy (China)". Customs and excise fees levied on us for failure to do so will be charged back to you - the charges are customarily 16% of the value plus a handling charge of ~ 25.50 euro- 37.40 euro. Correctly marked packages incur no charge, and are not expensive to return (also see below).
To return beads from the U.S. you should use First Class or Priority Mail. Do not use Global Priority Mail. The cost should no be more than $4.00 euro. Contact us prior to mailing should costs exceed $4.00.
If you received damaged beads, they were damaged in transit. This can happen despite good packaging, as our merchandise is fragile and mostly made from glass. For damaged beads it is the customer's responsibility to correspond with FEDEX and UPS and file the claim. Pictures as proof of damage either from a scanner, copier or digital camera are required. In case of loss or damage, please file a claim with the carrier immediately upon receipt of damaged merchandise or suspected loss of shipment. When contacting us, please state the SKU number and order number and forward the digital proof of damage. Don't send anything back until we have asked you to do so and if you send something back follow our return instructions. The customer's failure to follow the instructions above or failure to file the complete claim within the time period alloted may result in the claim not being adjucated. It is our standard policy to replace broken merchandise and not issue credit. It is at our discretion to require merchandise to be returned or to accept scanned or digital pictures as proof.
Order Status and Tracking Info:
You can track your order status by logging into your account and checking on the status. Your package can be tracked (however limited) at the Deutsche Post Web site. Or by clicking on the tracking link for FEDEX and UPS shipments we provide you via email.
Expedited US packages can be tracked with the US Post Office at www.usps.com/shipping/trackandconfirm.htm within hours after posting the packages.
Claims and Shipments Damaged in Transit, Damaged Merchandise
All claims must be reported within three (3) days of receipt of the shipment. It is the customer's responsibility to correspond with FEDEX and UPS and file the claim. Pictures as proof of damage either from a scanner, copier or digital camera are required. In case of loss or damage, please file a claim with the carrier immediately upon receipt of damaged merchandise or suspected loss of shipment. When contacting us, please state the SKU number and order number and forward the digital proof of damage. Don't send anything back until we have asked you to do so and if you send something back follow our return instructions. The customer's failure to follow the instructions above or failure to file the complete claim within the time period alloted may result in the claim not being adjucated. It is our standard policy to replace broken merchandise and not issue credit. It is at our discretion to require merchandise to be returned or to accept scanned or digital pictures as proof.
Lost Shipments:
Suspected lost FEDEX and or UPS shipments need to be reported within 2 days of the expected arrival date by email or fax to MiraPerla.com. Lost postal shipments need to be reported within a week of the expected arrival date. Notices about lost shipments are to be sent by email to miraperla@miraperla.com or by fax. You are provided a tracking link via e-mail or can access tracking information through our order status page for this purpose. The customers failure to timely report lost shipments or assist with the recovery of the shipment will lead to denial of any resulting claims. The customer is responsible for correct address information.
Free Economy Shipping to EU, UK, US, CA, AU, NZ & JP and within Germany.
New until July try our free economy shipping to the United Kingdom, US, Canada, Australia, New Zealand, Japan and within Germany and the European Union.
We will ship via German Mail, Registered Letter. Delivery time is approx. 10 days.
Like your merchandise in 3 days* or fully insured against loss and breakage?
Use our Fedex or UPS service, starting at 4.20€** and start beading as early as day after tomorrow (depends on what time a day you are placing the order). Immediately trackable.
* within 1 day within Germany
** 9.95€ to the UK and within the European Union and13.95€ via FedEX to the United States
Here are some Frequently Asked Questions (FAQ) about Shipping:
How soon will I get my order?
That depends on the shipping method you have chosen. Allow about 2 weeks for Recorded (Certified) packages, 3-6 business days for Expedited and 48 hours for FEDEX and UPS . Saturday delivery on FEDEX is available for certain areas of the US.
Most frequent delays are caused by customers who don't respond to questions about their orders in a timely fashion.
Many of our customers in the US are very pleased how quickly they receive their orders. Via Expedited Shipping, an order place late Thursday frequently reaches the customers in the US by Monday/Tuesday.
How quickly do you ship?
We usually ship within two days of receiving the order, many times quicker. Please expect slowdowns end of July and in December.
Why is shipping so high?
We are located in Germany. We try our best to keep shipping as low as possible. Shipping is a one time cost and you can save in the overall cost of your order through lower cost for the bead. It will more than offset the shipping cost. In addition, you pay neither sales tax nor customs on our beads.
To which countries do you ship?
We ship worldwide with the exception of Nigeria and Indonesia. Orders to Mexico, Kuweit and United Arab Emirates will only leave via FEDEX or UPS.
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Swarovski
Crystals | Jewellery
Supplies | Ceramic
Beads | Murano
Glass Beads | Jewellery
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Freshwater Pearls
Seed
Beads: Czech Rocailles, Japanes Miyuki Beads | Jewellery
Tools | Glass
Beads By Color | Beads
By Shape
LINK TO US!
Our link information is: |
Title: |
Shipping - Perlen Grohandel, Murano Glasperlen, Swarovski Perlen & Steine, Schmuckzubehr, Rocailles und Keramische Perlen Grohandel - Wholesale Beads, Murano Glass Jewelry, Swarovski Crystals, Seed Beads, Ceramic Beads and Wholesale Jewellery Findings |
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URL: |
http://www.schmuckperlen.com/shop_content.php/language/jp/coID/1/content/Liefer--und-Versandkosten |
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Description: |
Schmuckperlen ist ein Perlengrohandel. Wir fhren Perlen und Schmuckzubehr: Glasperlen, Swarovski Steine, Kristalle, Perlen, Murano Glas-Perlen, Rocailles in Grohandel-Auswahl wie Glas, Zuchtperlen, Bhmische Perlen, Keramische Perlen, Schmuck-Zubehr |
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